ABOUT US

Our purpose is to provide responsibly armed individuals with reliable equipment for the protection of themselves and loved ones, while delivering an outstanding shopping experience. We achieve this by offering high quality gear with unparalleled customer support, fast shipping, transparency and communication.

WE LOVE HAPPY CUSTOMERS

Fast Shipping

Sit back and relax with our hassle free shipping

We go to great lengths and expense to ensure that all orders are shipped in a timely fashion. Our staff is committed to making sure orders are shipped as fast and accurately as possible. Almost always the same business day.

No hassle return policy

Situations and needs change. We have one of the easiest and most generous return policies anywhere. Our customers can return any item for any reason for a FULL refund and we even pay the return shipping.

Product support after the sale

For a lot of companies the relationship ends as soon as the sale is made. For us that's when it starts. We want to support you if something goes wrong. Sometimes packages get lost or stolen during transit. We self-insure every package and replace/refund them if this happens. Sometimes items are defective right out of the box. We refund or replace the items and deal directly with the manufacturers and handle the warranty process so our customers don’t have to.

Excellent Customer Service

You'll always know the status of your order.

High quality gear for LE & Responsibly armed citizens

Quality matters. There are many similar products of varying qualities but we only sell items that we know are built correctly. A lot of what we sell may be used in life or death situations and we believe it is our responsibility to make sure the items we sell, can be trusted when the time comes.

Quality doesn’t have to cost a fortune! There are many well built products that are inexpensive. Conversely, there are many products that are expensive but are poorly designed or made. While most of the products we sell are priced higher than the cheapest possible option, we don’t sell expensive products just because they’re expensive. They must meet a quality standard.

Relationships with vendors.

Quality vendors and suppliers are essential to our success. We treat our vendors as if they were customers and have amazing relationships with everyone we do business with. Our bills are paid on time and often well ahead of time. By being open and honest with our suppliers we are able to form lasting relationships.

Excellent Customer Service

You'll always know the status of your order.

Balance between life and work

Our team members are our most important and valuable asset.

They make Big Tex Outdoors who we are and allow us to flourish as a company. As a family, we believe maintaining a great balance between life and work is vital. We want our team members and their families to experience life to the fullest and we take steps to ensure that their role at Big Tex Outdoors does not inhibit that. We do not believe in putting in hours for the sake of putting in hours. Our salaried employees don’t work a 9-5 and we rarely work 40 hours in a week. Through efficient systems and maintaining excellent team work our team accomplishes more work in less time and is free to do more of what they enjoy away from work.

Laid back work environment

Life is too short to be taken too seriously. We maintain professionalism where appropriate, but are careful to not get bogged down with corporate formalities. We like to have fun and foster a creative environment where our team members can be themselves and reach their full potential. Our company culture is laid back and exciting. We want Big Tex Outdoors to be a place where people look forward to coming into work every day, not a mundane, soul crushing existence. Life is short, let’s enjoy it!

Financial Responsibility

Businesses need profits to continue to achieve their purpose. Our purpose, as stated above and expanded upon in these Key Values, is something we want to make sure we can continue for years to come. Without profits it is impossible to remain in business and continue to fulfill our purpose. Financial responsibility to us is operating in a way that provides the maximum value to the customer in the most efficient way possible. We don’t look for the cheapest way, we look for the best way. By running an efficient business, we ensure that we have adequate capital to sustain our business and never compromise on any of these Key Values through market downturns or corrections, ensure our employees are always paid and to continue to support the community through our programs and services.

Involvement with non profits (SOC-F, SMRC etc)

We've got your back.

Giving back is something near and dear to our hearts. We are involved with several non-profits in our communities and across the country. Our fundraising program for SOC-F raises thousands of dollars per month and our internal “employee donation match” program multiplies the generosity of our team and helps causes they believe in.

Training

We strongly believe it’s important to not only have high quality, reliable gear but to know how to properly use it. This along with the proper mindset creates a stronger community and a better overall world that we live in. We support many instructors and teachers nationwide and we make access to these easier with programs like our Big Tex Outdoors Training series, T-shirt program, and AAR program. We also pay to send our staff to attend classes and events throughout the year.

Education

An educated consumer is our ideal customer. We want to attract customers that know what they want and why it fits their needs. We have many articles on our site comparing different products to help customers make the best decision for themselves. Our staff is also incredibly knowledgeable and we’re more than happy to answer any questions you may have. Through our Big Tex Outdoors Training Series we even allow folks to test out products during classes so they can get hands-on experience to help with their purchasing decisions.

Involvement with non profits (SOC-F, SMRC etc)

We've got your back.

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The Range will be closing at 4pm today and will be closed for Thanksgiving

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